Help zone

1) Do you offer a catalog?
The SugarBowlShop.com continually strives to offer the newest and largest selection of Bowl merchandise available anywhere. We no longer offer a printed catalog but instead encourage our fans to visit the site and stores often.
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2) Do you accept orders by phone?
To insure the most timely and accurate delivery all orders must be placed online through our secure servers. If you are in need of Product Selection Assistance please click HERE.
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3) Where can I get additional information concerning the Sugar Bowl?
All requests concerning Sugar Bowl tickets, Bowl questions, etc. should be directed to the official Sugar Bowl site at AllStateSugarBowl.com.
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4) Why didn't I get an Order Confirmation Or Tracking Number sent?
Immediately upon ordering you will be sent an e-mail of an Order Confirmation that we encourage you to review. Similarly when your order leaves our Fulfillment Center you will generally be emailed a Completion Notice and the UPS Tracking Numbers for your shipment. If you are not receiving these correspondences it is generally due to an incorrect e-mail address for your account or your E-mail Provider or E-mail Client has outside mail blocked via a Spam Blocking software package. If you are not receiving e-mail please contact us with your Order ID. Also if you or you E-mail Provider are using Spam Block software please make sure the domain sugarbowlshop.com is excluded from filtering.
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5) Why doesn't my Tracking Number doesn't work on the UPS Website?
Tracking Numbers are generated and emailed at our Fulfillment Center at the time your package is prepared for shipping. UPS often times requires additional time to get this information available to you online. The Tracking Numbers are generally available within 12-24 hours after the Notification E-mail is sent.
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7) I've made a mistake how do I cancel my order?
To Cancel an order submit the request through the Contact Form located HERE. Please include the Order Number and reason for the Cancellation. Note that the request must be received prior to the order being shipped.
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8) How do I add or subtract an item from an order after it's been placed?
To amend an order please submit the request through the Contact Form located HERE. Please include the Order Number as well as the Product No# and description. Note that the request must be received prior to the order being shipped.
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9) Do you accept International Orders?
International Orders are always welcome however certain restrictions may apply. Due to inconsistencies within some International Financial Institutions we cannot always verify a card holders address. In these instances you will be asked to submit the funds via Bank Transfer rather than the usual credit card method. Please note that we are not responsible for any Taxes, Tariffs, or other charges that may be levied on International Orders.
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10) What forms of payment do you accept?
The Sugar Bowl Shop accepts MasterCard, Visa, Discover And American Express. You can enter your credit card number via our secure server with the assurance that all information is secure and safe.
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11) How long will it take before I receive my order?
Every effort is made to process orders as expediently as possible and most orders are generally processed within 24 hours of purchase. Customers will be notified if processing exceeds 48 hours for selected UPS Air Shipments and 72 hours for selected UPS Ground Shipments. Note that this applies to weekday orders only. There is no processing done on Saturday, Sunday, or holidays. Further delays can sometimes be attributed to UPS shipping schedules. Please note that we cannot be responsible for UPS failing to ship within the confines of its promised delivery time.
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12) What is your Product Return Policy?
Special Event products such as Sugar Bowl merchandise cannot be returned for refund. If the product is damaged or the size is incorrect an exchange will be made. Further the products must be returned in new, unworn condition with all original product tags intact.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at customerservice@sugarbowlshop.com. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the carton, please refuse delivery of the order and contact us immediately at customerservice@sugarbowlshop.com. Please include your order number when you contact our Support Specialists.

Return Exceptions: Returns or Exchanges cannot be granted on any Special Order Products, Authentic Merchandise, Customized Products, or Sale Items.

Product Warranties: We guarantees the product to be delivered in satisfactory condition after which any issues concerning quality, wear, or defective workmanship are solely the responsibility of the manufacturer.

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13) How much do you charge for shipping?
Shipping is calculated at the time of checkout based on the current UPS charges for the weight, method, and destination of your order. Shipping methods and costs are clearly shown at the point of checkout for your selection.
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14) Do you ship to PO Boxes?
We absolutely cannot ship to Post Office Boxes or other such unattended drop points. All orders with PO Box destinations will be refused.
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15) Do you ship to APO or FPO Boxes?
It is with great regret that we cannot at this time ship to APO or FPO Box destinations. There are no available shipping options for these destinations that will allow us to track the delivery of your order. Consequently we have no means of insuring your products will arrive safely and on time.
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16) Will I get a Tracking Number when the order is sent?
UPS Tracking Numbers are generally sent when the order is fully processed and marked as completed. Please note that these Tracking Numbers are not always active on the UPS site for 12-24 hours after we make them available and do not apply to Special Order products.
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17) Do you ship overseas?
UPS Worldwide shipping options are available on applicable orders at the time of Checkout. Please note that we are not responsible for any Taxes, Tariffs, or other charges that may be levied on International Orders.
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